Privacy Policy

Scope

This statement applies to Ascend Tools, Inc. (also referred to as ATi) customers and www.ascendtools.com visitors and customers, unless a separate privacy notice is prominently displayed.

Information Collection and Use

At ATi, we value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for identifying and contacting customers when the need arises or for internal marketing purposes. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless we are legally required to do so.

Order

Most of the information collected in the order process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, CCV code, money order, wire transfer or check information. This information you provide is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Invite a Friend

If you feel that the services of ATi would be useful for a third party you know (e.g. your friends or family members etc.), you may use our referral service. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. ATi stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The ATi shopping cart cannot function without cookies enabled, as the necessary information to process your order is retained within the cookie. If you disable cookies, ATi will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

Some of our business partners use cookies on our site. We have no access to or control over such cookies used by our business partners. This privacy statement covers the use of cookies by ATi only and does not cover the use of cookies by any business partners.

Log Files

We use Internet Protocol (IP) addresses, browser type, and, time of day, to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may employ third party companies to perform various functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Persolvent
940 Hastings Avenue
St. Paul, MN 55071-0000
United States of America
1-800-838-9699
www.persolvent.com


PayPal
P.O. Box 45950
Omaha, NE 68145-0950
United States of America
1-402-935-7733
www.paypal.com


UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, GA 30328
United States of America
www.ups.com


PRIVACY OFFICE
US Postal Service
475 L'Enfant Plaza SW
Room 9431
Washington, DC 20260-1101
United States of America

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Product Reviews

The product reviews section of the ATi website is for the purpose of our users to share their experiences with our products. The product reviews' section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by ATi. ATi reserves the right to post or remove any testimonial at its discretion.

Children

ATi does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the approval of your parent or guardian to purchase products from this site.

Links

This website may contain links to other sites. Please be aware that ATi is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website,www.ascendtools.com.

Security

We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information, including online ordering, and order status. Your personal information is safely stored in our proprietary systems behind our firewall. We do ask for credit card information to process an order but we do not store this information once the purchase is complete. Once you type your personal information, it is sent instantly, encrypted, directly to our order processing system which is on a server separate from our internet server. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full Secure Socket Layer (SSL) support.

Special Offers

Our special offers are sent only to customers who grant ATi permission to send them such information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt-out of receiving special offers and news by clicking the appropriate field or not providing the information at all. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or ATi news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Choice/Opt-out

Our Web site gives you the opportunity to opt-out of receiving marketing communications from us. If you no longer wish to receive communications from us you may opt-out by sending us an email at info@ascendtools.com with your email address.

Errors and Omissions

ATi makes every effort to ensure the accuracy of the information published on our Web site. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. ATi makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. If an error is made and a product is listed at an incorrect price, ATi shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, ATi shall immediately issue a credit in the amount of the incorrect price. Note: We do not guarantee ATi prices listed on other Web sites or price search engines.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

If you have opted out of receiving communications from ATi, you will still be able to view news of policy changes at www.ascendtools.com.