Seller refers to the
website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods refer to the product(s) for which the buyer has placed an order with the seller.
Services refer to customer service in general.
B2C / Consumer / Retail: All payments are due upon completion of the order. If payment is not received or the payment method is declined, the order will not be placed for the products and the ordered product/s will not be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, MasterCard, Discover, and American Express. We also accept Amazon Pay, Paypal, VISA Checkout and MasterPass a forms of payment. For further details please visit Payment Methods.
B2B / Distributor / Reseller / Manufacturer’s Representatives: Payments are handled based upon the agreements between Ascend Tools, Inc. and the said party.
On the checkout page, the buyer has the option to create an account. If the buyer chooses to open an account, the buyer can log into the account and see all account activity including invoice, shipment tracking, and history.
All purchase transactions are conducted on Ascend Tools’ eCommerce platform () and on online shopping platforms such as Amazon (www.amazon.com/shops/A159M19GSY6B1C).
At the time of the sale, Ascend Tools’ eCommerce the system generates order confirmation and when the product is shipped a shipment confirmation email is sent to the buyer, provided the buyer has entered the email on the checkout page.
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If the item has been delivered as indicated by the carrier’s tracking system, the seller considers the product as delivered. If the tracking system does not show an item delivered or if an item is lost during shipping, the total cost of the item including shipping will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping in the USA does not apply to any orders shipped outside of the USA. Additional shipping will be charged for orders shipped outside of the USA. If an item is damaged during shipping, the seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage, or destruction of the services or materials it supplies the buyer.
For further details please visit Shipping Methods.